Last updated: September 2026
A $100 non-refundable administrative and carrier fee applies to all onboarding orders to cover immediate telephony number procurement, CRM webhook configuration, and initial engineering setup. The remaining balance of your one-time setup fee is fully refundable within a 7-day evaluation window starting from the official date your voice agent project is deployed live.
If you choose not to proceed within that same 7-day post-deployment window, your first month's retainer fee will also be refunded, minus a $30 non-refundable charge to account for consumed telephony minutes, carrier routing, and server provisioning.
Following the initial 7-day deployment window, monthly retainers can be cancelled at any time prior to your next recurring billing cycle with no cancellation penalties. Cancellations can be performed directly through your billing portal or by emailing our team. Service will remain active until the close of the current paid billing cycle.
In the event of an extended, unscheduled service disruption directly caused by Infinilabs core voice infrastructure, accounts may be granted prorated service credits for subsequent billing cycles upon review.
To request a refund during your eligible 7-day window, submit a written request with your registered account details to our billing team at support@infinilabs.tech. Approved refunds are credited directly back to the original payment method through Paddle within 3–5 business days.